Shipping & Returns – Yetunde Inherited

Return and Refund Policy

Thank you for shopping at Yetunde Inherited. We value your satisfaction and aim to provide excellent customer service. Below are the terms and conditions of our Return and Refund Policy, in compliance with UK consumer protection laws.

1. Returns

Eligibility for Returns

You have the right to return an item within 14 calendar days of receiving your order. To be eligible for a return, the item must:

Be in its original condition, unused, and with all tags and packaging intact.
Not be an item exempt from returns (e.g., perishable goods, custom-made products, digital downloads).

How to Initiate a Return

To initiate a return, please contact us at info@yetundeinherited.com with the following information:

Your order number.
A description of the item you wish to return.
The reason for the return.

Once we approve your return, we will provide detailed instructions on how and where to send your item. Please note that customers are responsible for return shipping costs unless the item is defective or sent in error.

2. Refunds

Processing Refunds

Upon receiving and inspecting your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 14 business days.

Partial Refunds

Partial refunds may be granted in the following situations:

Items returned with signs of use or missing parts not due to our error.
Returns initiated outside the 14-day window.

Exemptions from Refunds

The following items are non-refundable:

Gift cards.
Personalized or custom-made products
Sale or clearance items (unless faulty).

3. We want you to be completely satisfied with your purchase.

If the size isn’t quite right, we’re happy to offer an exchange. Please note that customers are responsible for the return shipping costs. Once we receive the returned item in its original condition, we will process the exchange or issue a refund. Please contact us at info@yetundeinherited.com for assistance.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items).
Original shipping costs are non-refundable unless the return is due to our error.

5. Your Consumer Rights

This policy does not affect your statutory rights under the UK Consumer Contracts Regulations 2013 or other applicable consumer protection laws. For further details on your legal rights, visit UK Government Consumer Rights Website.